Support
Where can merchants find answers to common questions?
Visit our merchant help centre or contact your Afterpay account representative.
Quick links
How can a customer contact Afterpay support?
Customer support queries should be directed to help.afterpay.com.
Where can I check Afterpay’s systems status?
You can view the current status of Afterpay at https://status.afterpay.com. Subscribe to receive status updates by email.
Why is Google Analytics incorrectly attributing the referrer to Afterpay?
When customers pay with Afterpay, they are redirected to portal.afterpay.com pages during the checkout flow, before returning to your review or confirmation page. This results in Google Analytics seeing portal.afterpay.com as the last domain visited. Therefore, it attributes the referral to portal.afterpay.com.
To ensure that Google correctly identifies the real referral source, add portal.afterpay.com to your referral exclusion list.
For details on how to add Afterpay to your exclusion list see Google’s documentation.
Use portal.afterpay.com not afterpay.com or you’ll hide all of the traffic originating from the Afterpay Shop Directory.
