Q: Why was a customer returned to the Shopify checkout page after trying to place an order with Afterpay
A: There are two common causes for a customer being returned to the Shopify checkout page after trying to place an order with Afterpay. These causes are listed below:
- Invalid order amount.
A customer’s Afterpay transaction will not be approved should the order total be:
- Below the merchant minimum order value.
- Above the merchant maximum order value.
- In a non-supported currency.
As such, the customer will be returned to the Shopify checkout page.
- Incorrect merchant credential configuration.
The communication between Shopify and Afterpay is dependent on a correct combination of the Merchant ID and Secret Key.
Please ensure that:
- Merchant ID is entered correctly.
- Secret Key is entered correctly.
- Test Mode is not enabled.
See Afterpay Payment Gateway for additional information.
A: To display the Afterpay instalment detail on the Shopify product pages, the active store theme is modified. When changing Shopify theme, a new set of theme/template files will be installed, which will not include the Afterpay product page display.
Although the product page display will require re-integration, Afterpay will remain active as a Payment Method on the Shopify checkout page.
To re-integrate the Afterpay product page display for the newly installed Shopify theme, please complete the steps outlined in the Afterpay Product Page Display section.
Updated over 1 year ago