Frequently Asked Questions (FAQs)

Q: Why was a customer returned to the Shopify checkout page after trying to place an order with Afterpay

A: A common cause for a customer being returned to the Shopify checkout page after trying to place an order with Afterpay is invalid order amount.

A customer’s Afterpay transaction will not be approved should the order total be:

• Below the merchant minimum order value.
• Above the merchant maximum order value.
• In a non-supported currency.

As such, the customer will be returned to the Shopify checkout page.

Q: Why did Afterpay disappear from the Shopify product page after changing themes?

A: To display the Afterpay instalment detail on the Shopify product pages, the active store theme is modified. When changing Shopify theme, a new set of theme/template files will be installed, which will not include the Afterpay product page display.

Although the product page display will require re-integration, Afterpay will remain active as a Payment Method on the Shopify checkout page.

To re-integrate the Afterpay product page display for the newly installed Shopify theme, please complete the steps outlined in the Afterpay Product Page Display section.