Frequently Asked Questions (FAQs)
This section outlines the Frequently Asked Questions (FAQs) related to the Shopify-Afterpay integration.
Q: Why was a customer returned to the Shopify checkout page after trying to place an order with Afterpay
A: A common cause for a customer being returned to the Shopify checkout page after trying to place an order with Afterpay is invalid order amount.
A customer’s Afterpay transaction will not be approved should the order total be:
- Below the merchant minimum order value.
- Above the merchant maximum order value.
- In a non-supported currency.
As such, the customer will be returned to the Shopify checkout page.
Q: Why did Afterpay disappear from the Shopify product page after changing themes?
A: To display the Afterpay instalment detail on the Shopify product pages, the active store theme is modified. When changing Shopify theme, a new set of theme/template files will be installed, which will not include the Afterpay product page display.
Although the product page display will require re-integration, Afterpay will remain active as a Payment Method on the Shopify checkout page.
To re-integrate the Afterpay product page display for the newly installed Shopify theme, please complete the steps outlined in the Afterpay Product Page Display section.
Updated over 1 year ago