Merchant Portal Access

How can I access the Merchant Portal?

You can log in to the merchant portal here:
https://portal.afterpay.com/merchant/

📘

Forgot Password?

Click here to reset your password

New User Accounts

Production
You can request a user be added to your merchant portal by contacting our Merchant Admin team with the following details:

  1. User's first name
  2. User's last name
  3. User's email address
  4. Level of access

For Sandbox Merchant Portal access - contact your delivery manager or Afterpay account manager.

RoleAcess
Read-OnlyView/Download Tax Invoice
View Order
View and Download Settlement
UserView/Download Tax Invoice
View/Download settlement info
View Order
Process Refunds

Merchant Portal Activation Email

When user accounts are created the user will receive an activation email.

  • The activation email will contain a link that is active for 45 minutes.
  • Forgot My Password’ can be used if the link is no longer active.

Activation Link Expired? Didn’t receive the activation email?

  • Activation and ‘Forgot my Password’ emails are sent from [email protected]
  • Please check your Junk or Spam mailbox
  • Try adding donot[email protected] to your safe senders list