Unsuccessful Orders

Why was a customer's order unsuccessful?

Afterpay is committed to supporting responsible spending. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to your website’s checkout page with a notification that the order has not been approved. The customer can then attempt to complete the purchase using a different payment method or try again.

Our rules and approval process are in place to help Afterpay responsibly offer a completely free service to our customers. Afterpay does not approve 100% of orders, but we do make a fresh assessment each time a customer attempts an order with us.

Should the customer request further detail you can direct them to visit help.afterpay.com or contact Afterpay Customer Support