Refunds and Exchanges
How are refunds processed with Afterpay?
Refunds, Returns and Exchanges
Refunds for customers using the Afterpay payment option will follow your brand’s standard return policy and will first be refunded from you to the designated Afterpay account. and then to the customer.
Once the refund is processed to the Afterpay account, if funds are owed to the customer at that time, it will be processed to the card(s) associated with the payment installment(s). For this reason, do not offer an exchange, cash refund or store credit for Afterpay orders. Should a refund be processed in any other manner and not an adjustment to the order, the customer may get confused as to why payment is still due for an Afterpay order for goods returned.
Once the refund is processed with Afterpay the customer Afterpay payment plan is adjusted to reflect the new total order value, starting with the last payment and working backward.
Afterpay will only process refunds initiated by the merchant.
Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase.
Customers are recommended to contact the merchant for cancellations and/or refund requests.
Updated over 2 years ago