3. Refunds

How can I process a refund or return with Afterpay?

Refunds

Perform a full refund or partial refunds based on your refund or cancellation policies. The same Afterpay Payment ID can be used for multiple partial refunds.

Refunds can be used for:

  • Full or partial order cancellation for the direct capture payment flow
  • Returns
  • Other scenarios where you want to issue funds back to the customer.

Refunds cannot be issued after 120 days from the date of purchase.

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You can perform partial and full refunds up to the order total. i.e. You cannot refund more than the original order amount.

❗️

Do not create refunds after 120 days from the date of purchase. All refund requests for orders 120 days or older will get rejected and return a 422 error.

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Manual Refunds can also be processed from the Afterpay Merchant Portal.


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