> This page is for Afterpay Online Developer, version v1.
> For other versions, use one of these documentation indexes:
> - Main (default): https://developers.afterpay.com/afterpay-online-developer/main/llms.txt
> - v1: https://developers.afterpay.com/afterpay-online-developer/v-1/llms.txt
> - Chinese: https://developers.afterpay.com/afterpay-online-developer/chinese/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.afterpay.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.afterpay.com/_mcp/server.

# Frequently Asked Questions (FAQs)

This section outlines the Frequently Asked Questions (FAQs) related to the Shopify-Afterpay integration.

### Q: Why was a customer returned to the Shopify checkout page after trying to place an order with Afterpay"

A: A common cause for a customer being returned to the Shopify checkout page after trying to place an order with Afterpay is invalid order amount.

A customer’s Afterpay transaction will not be approved should the order total be:

* Below the merchant minimum order value.
* Above the merchant maximum order value.
* In a non-supported currency.

As such, the customer will be returned to the Shopify checkout page.

### Q: Why did Afterpay disappear from the Shopify product page after changing themes?"

A: To display the Afterpay instalment detail on the Shopify product pages, the active store theme is modified. When changing Shopify theme, a new set of theme/template files will be installed, which will not include the Afterpay product page display.

Although the product page display will require re-integration, Afterpay will remain active as a Payment Method on the Shopify checkout page.

To re-integrate the Afterpay product page display for the newly installed Shopify theme, please complete the steps outlined in the [Afterpay Product Page Display](/afterpay-online-developer/v-1/guides/shopify-au-nz-us/afterpay-product-page-display) section.