> This page is for Afterpay Online Developer, version Chinese.
> For other versions, use one of these documentation indexes:
> - Main (default): https://developers.afterpay.com/afterpay-online-developer/main/llms.txt
> - v1: https://developers.afterpay.com/afterpay-online-developer/v-1/llms.txt
> - Chinese: https://developers.afterpay.com/afterpay-online-developer/chinese/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.afterpay.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.afterpay.com/_mcp/server.

# 客户服务

客服团队在哪里可以找到常见问题的答案？

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* [**退款和换货：**](/afterpay-online-developer/chinese/refunds-and-exchanges) 有哪些订单管理工具可用？
* [**未成功订单：**](/afterpay-online-developer/chinese/unsuccessful-orders) 我应该如何处理客户的未成功订单？
* [**付款计划：**](/afterpay-online-developer/chinese/payment-schedule) 客户付款计划是如何运作的？